In today’s fast-changing and information-overloaded world, the speed and accuracy of decision-making have become decisive factors in corporate competitiveness. According to Mercer’s 2024–2025 Global Talent Trends Report, a culture of transparency brings multiple benefits to organizational decision-making. For employees, feeling valued at work largely depends on whether the company makes decisions in a transparent and fair manner.
Table of Contents
Table of Contents
Transparent Culture as a New Engine of Competitiveness
Global leaders such as Netflix, Google, and Spotify regard transparency as a core competitive advantage. By fostering open communication, information sharing, and flat decision-making processes, they significantly enhance organizational agility and innovation.
As a leading cloud service provider in Taiwan, Nextlink Technology has embraced “honesty, transparency, and facts” as part of its corporate DNA since its founding. Through real-world management practices, Nextlink has proven how a transparent culture can serve as the driving force behind faster project execution and innovation output.
Nextlink’s Founder and General Manager, Kuan-Sheng Ho, emphasizes:
Since day one, Nextlink has adhered to the values of integrity, radical transparency, and the pursuit of meaningful collaborations and outcomes. We prioritize transparent communication, enabling employees to understand the company’s short-, mid-, and long-term goals, recognize their individual importance to the organization, and feel motivated to grow together. We believe colleagues are not just co-workers, but partners in building meaningful relationships.
This philosophy not only breaks down traditional hierarchical barriers but also positions employees as true growth partners. Across industries, transparent culture finds diverse applications: the tech sector stresses transparency in technical data and project progress, the financial industry focuses on compliance and risk management, and manufacturing emphasizes production processes and quality benchmarks.
Transparent Culture Solves Four Major Management Pain Points
Modern enterprises face four common challenges:
- Information gaps delaying decisions
- Cumbersome multi-layered hierarchies
- Lack of real-time cross-department collaboration
- Low employee engagement limiting innovation
When critical information is filtered or delayed, decision-makers miss market opportunities. Nextlink addresses these challenges through its transparent culture in the following ways:
1. Reducing Information Gaps, Improving Response Speed
Transparency eliminates information asymmetry, ensuring all organizational levels can access key insights in real time. Nextlink holds a monthly Town Hall, where leadership openly shares operational updates and BU progress. Each session includes an open Q&A with the CEO, allowing employees to raise questions and suggestions directly. This practice not only boosts engagement and cohesion but also shortens the feedback-to-decision cycle, enabling quicker market responses.
2. Shortening Decision-Making Chains, Increasing Agility
Nextlink implements efficient meeting models to establish flatter communication structures. Beyond weekly management and departmental meetings, cross-level exchanges are encouraged, ensuring opinions reach decision-makers quickly. Meetings follow the principle of “concise and to the point, no unnecessary reports.”
This streamlined approach shortens decision chains, improves agility, and enables rapid consensus-building and execution.
3. Open Proposals and Cross-Department Co-Creation
Innovation emerges from diverse perspectives, and transparency creates fertile ground for collaboration. Upholding “honesty and transparency,” Nextlink encourages cross-departmental teamwork.
For example, the Customer Growth Team introduced NotebookLM to systematize workflows and knowledge bases, creating an internal knowledge query platform. Automated queries now replace time-consuming manual searches, enabling process standardization and freeing resources for higher-value tasks. Clear processes shorten onboarding time for new hires and ensure business continuity during staff absences.
This cross-team knowledge sharing reduces repetitive work and provides learning opportunities across departments, demonstrating how transparency drives co-creation and embeds innovation in daily operations.
4. From Colleagues to Partners: A Cultural Transformation
Nextlink believes “meaningful partnerships” foster sustainable growth. The company strengthens this through transparent operational disclosure and by building trust via training programs, company trips, family days, and CSR initiatives.
In the “Xue Mountain Challenge,” General Manager Ho personally led the climb, with teammates supporting each other and embodying partnership spirit. This cultural shift transforms employees from passive executors into proactive co-creators of value, fueling innovation and solidifying Nextlink’s recognition as one of Asia’s Best Employers.
Nextlink: Setting a New Benchmark for Taiwan’s Cloud Industry
At Nextlink, transparency is not a slogan but the foundation of daily management and systems. From open disclosure of operations and efficient decision-making mechanisms to fostering employee engagement and partnership, these practices make the organization more agile while strengthening brand credibility for long-term customer collaboration.
Even Nextlink’s meeting rooms and executive offices feature transparent glass walls—symbolizing honesty and trust in discussions. This culture has been market-tested as a competitive advantage, proving its effectiveness in boosting agility and innovation.
Driven by integrity, transparency, and facts, Nextlink continues to empower employees as true growth partners and ensures decisions and execution are both efficient and reliable. With this robust culture, Nextlink is committed to delivering trustworthy and innovative cloud services while raising the benchmark for Taiwan’s cloud technology industry.