AI-powered anomaly detection and real-time alerts enable precise early warnings, dramatically reducing mean time to recover (MTTR) for robust service availability.
Digital Integration
New Relic
AI-Powered Observability Platform: Transforming Reactive Monitoring into Proactive Prevention
Introduction
Unified Observability for Modern Enterprises
As digital transformation accelerates, complex system architectures challenge traditional operations. When incidents occur, teams struggle to pinpoint root causes across frontend, APIs, and databases—often spending hours or days analyzing logs.
New Relic, an industry-leading AI-powered observability platform, delivers comprehensive monitoring across APM, infrastructure, browsers, and mobile applications. Combined with the generative AI assistant—New Relic AI, teams can instantly uncover root causes through natural language conversations. This creates truly unified observability, dramatically reduces MTTR (Mean time to recover), transforming operations from reactive monitoring to proactive prevention.
Core Features
New Relic integrates AI-driven intelligence with monitoring technology, offering 30+ monitoring features and 700+ integrations to help enterprises gain comprehensive visibility.
APM (Application Performance Monitoring)
-
APM 360 Full-Spectrum Application Performance Management
360-degree performance visibility with distributed tracing. Visualized request paths enable precise service dependency mapping for real-time incident resolution.
-
Multi-Language Support
Supports Java, Python, PHP, and more. OpenTelemetry and automated agents monitor applications across cloud, on-premises, and hybrid environments.
-
Root Cause Analysis
Real-time monitoring of response times, error rates, throughput, and database query efficiency. AI-driven root cause analysis identifies surface-level issues and precisely pinpoints underlying factors impacting application performance.
Infrastructure Monitoring
-
Cross-Environment Visibility
Full-stack monitoring across multi-cloud, hybrid, and on-premises. Provides correlated insights from nodes and pods to applications,, including Kubernetes, network, and database performance.
Digital Experience Monitoring
-
Browser & Mobile Monitoring
Captures real-time user experiences including page load times, user interaction tracking, JavaScript errors, mobile app performance analysis, and user engagement.
-
Synthetic Monitoring
Proactive alerting before users are impacted. Simulates user behavior to continuously check website and API availability from global locations, ensuring consistent performance anytime, anywhere.
Log Management
-
Logs in Context
Automatically correlates log data with APM and tracing data. Teams can view contextual information and quickly navigate to relevant logs for troubleshooting, reducing hours-long searches to seconds.
Intelligence
-
New Relic AI
A built-in AI assistant powered by LLMs, enables natural language queries to generate remediation recommendations, surface predictive insights, and automate routine tasks.
-
AI Monitoring
Purpose-built for enterprise AI applications. Tracks execution speed, response quality, and costs, for custom AI models and LLM applications, ensuring stable AI service performance while optimizing cost efficiency.
-
AIOps
Proactively detect anomalies and SLO violations using ML-driven detection logic. The intelligent noise reduction eliminates alert fatigue by filtering 80% of duplicates, ensuring teams focus only on what matters.
Key Benefits
New Relic is a strategic platform that empowers enterprises to make data-driven decisions, optimize operational costs, and ensure digital asset stability, serving as a critical enabler of “decision intelligence.”
Enhanced System Reliability
Optimized User Experience
Comprehensive Digital Experience Monitoring (DEM) captures frontend latency and anomalies, optimizing performance from the user’s perspective to transform technical metrics into brand loyalty.
Enhanced DevOps Collaboration
Unified visibility enables development, operations, and business teams to collaborate on shared data and dashboards, accelerating problem resolution.
Supporting Business Decisions
Monitoring extends beyond troubleshooting to inform strategy through user behavior and performance analysis.
Reduced Operational Costs
Automated monitoring replaces manual oversight, freeing technical resources while preventive maintenance minimizes downtime risk.
Pricing
Usage-based Pricing
New Relic charges based on actual data volume and user count, offering transparent pricing that enables low-cost tool experimentation with flexible scaling to optimize deployment.
Data Ingestion
Pay for actual data ingested into the platform (per GB), avoiding unexpected costs compared to traditional per-host pricing models.
Users-based Tier
Billing based on user types and count accessing the platform. New Relic offers four plan tiers: Free, Standard, Pro, and Enterprise.
Compare Plans
| Free | Standard | Pro | Enterprise |
|---|---|---|---|
|
Individual developers or initial testing |
Small teams under 5 users |
Teams of 5+ with complex architectures |
Large organizations with high security requirements |
|
✔ 100 GB data ingest ✔ Automatic logs obfuscation ✔ Unlimited basic ✔ One free full platform user ✔ Access to 30+ observation capabilities ✔ Data retention |
✔ Limited to 5 full platform users ✔ Ticketed support availability ✔ 2 business days support response SLA ✔ SAML single sign-on |
✔ Unlimited full platform users. ✔ Commitment options ✔ 2-hour critical initial support response SLA ✔ Data Plus eligibility with up to 3x faster query speeds and 90 days of additional data retention ✔ Optional: Full consumption pricing with no user licenses |
Everything in Pro plus: ✔ FedRAMP Moderate and HIPAA eligibility with Data Plus ✔ Priority ticket routing ✔ 1-hour critical initial support response SLA ✔ Optional: Full consumption pricing with no user licenses |
New Relic’s Core Managed Service Partner
In the digital transformation era, New Relic provides powerful real-time monitoring for comprehensive visibility into applications, infrastructure, and user experience. Teams resolve issues faster, optimize efficiency, and enhance stability. As New Relic’s exclusive managed service partner, Nextlink leverages expert cloud architects and operations teams to establish observability and SRE practices, driving stable enterprise growth.
